Privacy Policy

Privacy Policy for Prime General Agency

Last Modified: October 11, 2024

Introduction

At Prime General Agency, we value your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, engage with us via SMS, or interact with our agents. By using our services, you agree to the terms outlined in this policy.

Scope of Privacy Policy

This policy applies to all personal data we collect through this Website and interactions via email, text (SMS/MMS), and other electronic messages with you. This policy does not apply to information collected offline or via other websites not operated by Prime General Agency, including third-party sites. Please review the privacy policies of any external links we provide.

SMS Consent

By providing your phone number to Prime General Agency, you consent to receive SMS and MMS messages related to your inquiries, insurance services, and updates. You are also opting in verbally and by using the keyword "START" to begin receiving text messages. Your phone number will not be shared with any third party for marketing purposes. You can opt-out of receiving such communications at any time by using keyword "STOP" or by following the instructions provided in each message or by contacting us directly.

Children's Privacy

Our website and services are not intended for individuals under the age of 16. If you are under 16, please do not provide any personal information. If we become aware that we have collected information from a child under 16, we will take steps to delete that information.

1. Information We Collect

We collect personal information in the following categories when you engage with our services:

Personal Identifiable Information (PII): Name, address, phone number, email address, date of birth, Social Security number (for certain policies), and other personal details.
Insurance Information: Data related to your insurance coverage, claims history, and other relevant documents.
Payment Information: Credit card or bank account details used to process insurance premium payments.

2. How We Use Your Information

We use the personal information we collect to provide, manage, and improve our services. Specifically, we may use your information for the following purposes:

To offer insurance quotes, process services, and manage policies.
To process payments and maintain your account.
To respond to your inquiries and provide customer support.
To send communications related to your insurance products and services.
To comply with applicable legal and regulatory requirements.
To enhance our services and marketing strategies.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following situations:

With insurance carriers or underwriters to provide quotes or policies.
When required by law, such as to comply with legal or regulatory obligations.
With third-party service providers as necessary to fulfill the purposes outlined in this policy, including SMS and email communication.

We do not share your consent for SMS messages with any third party for marketing purposes.

4. Data Security

We use industry-standard security measures, including encryption and secure servers, to protect your personal information. Although we take reasonable steps to secure your data, no internet transmission can be guaranteed to be 100% secure. Thus, we cannot assure absolute security.

5. Your Rights and Choices

You have the following rights concerning your personal information:

Access: You can request to access the personal information we hold about you.
Correction: You can request corrections to any inaccuracies in your personal information.
Opt-out of Marketing: You can opt-out of receiving marketing communications by following the instructions in any SMS or email or by contacting us directly.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to track website usage and improve your experience. You can disable cookies through your browser settings, though this may limit some functionality of the website.

7. Third-Party Websites

Our website may contain links to third-party websites. These sites have their own privacy policies, which we encourage you to review. We are not responsible for the practices or content of third-party sites.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any updates will be posted here with an updated effective date. Continued use of our services after the update constitutes your acceptance of the changes. Please review this policy periodically to stay informed about how we protect your personal information.

9. Contact Us

If you have any questions about this privacy policy or how we manage your personal data, please contact us:

Prime General Agency
PO Box 8368
The Woodlands, TX 77387